New CSG Solution Aims to Detect and Avoid Telecom Fraud Using Big Data and AI Machine Learning Techniques

BARCELONA, Spain–(BUSINESS WIRE)–CSG (NASDAQ: CSGS), the trusted partner in simplifying the complexity of business
transformation in the digital age
, today announced the availability
of CSG Detect, a software as a service (SaaS) solution aimed at
detecting and notifying telecommunications companies real-time of
potential fraud in their billing process.

presents a huge problem for mobile network operators
(MNOs) around
the world, costing nearly $30 billion USD in 20171. As
service providers look to embrace new technologies in order to keep pace
with industry transformation, fraud will increase in complexity as well.
Couple this with the ever-increasing number of devices used by
consumers, and the number of consumers at risk of having their personal
data accessed or falling victim to fraudulent schemes could increase as

Most fraud solutions require heavy resources and manual processes in
order to detect and block fraud. As a result, by the time it is blocked,
it has already impacted the company. In addition, traditional fraud
management applications are either active applications using test calls
or passive applications that only analyze live traffic. Using either of
these techniques in isolation will only identity a fraction of the total
fraud scenarios.

Detect solution
provides fully integrated active and passive testing
that enables fast, accurate and comprehensive detection of fraud. CSG
Detect has shown to have a much higher fraud detection rate using this
combined approach. The cloud-based solution utilizes emerging
technologies including Hadoop, a big data technology, as well as
artificial intelligence (AI) machine learning to analyze near real-time
traffic. This includes an SMS/text messaging and voice feature to
identify fraud and alert customers in real time. A combination of CSG
Detect with CSG Route’s network provisioning framework enables automatic
blocking of fraudulent traffic before any substantial losses are

“As service providers grow and expand their offerings to meet consumer
demand, investing in the right technologies and solutions to combat
fraud is paramount to their business,” said Chad
Dunavant, head of global product management, CSG
. “The launch of CSG
Detect service is a gamechanger toward reinforcing and safeguarding the
security of their ecosystem, while its cloud-based infrastructure
provides a fast and cost-effective means to combat fraud for itself and
its customers.”

CSG’s Wholesale
software as a service (SaaS) product suite
is available as an
end-to-end solution, or one that is specifically tailored based on
business need. It encompasses five standard offerings: International
Trading, Routing and Settlement; International Trading and Routing;
International Trading; International Trading and Settlement; and
National/Content Settlement. It is designed to help customers protect
and improve interconnect margins and enhance the customer experience
through comprehensive billing, rating and revenue management. CSG
Wholesale easily integrates with the systems already in place. The SaaS
infrastructure supports REST APIs, standardized interfaces for incoming
and outgoing file interfaces, and bulk data update and extract

To learn more about CSG’s full suite of solutions for the global
telecommunications market, visit us at MWC Barcelona: CSG,
Hall 5, Stand 5G51

About CSG

CSG simplifies the complexity of business transformation in the digital
age for the most respected communications, media and entertainment
service providers worldwide. With over 35 years of experience, CSG
delivers revenue
, customer
and digital
solutions for every stage of the customer lifecycle.
The company is the trusted partner driving digital transformation for
leading global brands, including Arrow Electronics, AT&T, Bharti Airtel,
Charter Communications, Comcast, DISH, Eastlink, iflix, MTN, TalkTalk,
Telefonica, Telstra and Verizon.

At CSG, we have one vision: flexible, seamless, limitless
communications, information and content services for everyone. For more
information, visit our website at
and follow us on LinkedIn,
and Facebook.

Fraud Loss Survey, Communications Fraud Control Association


Brad Jones
Public Relations
+1 (303) 200-3001
Investor Relations
+1 (303) 804-4065

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